1. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days after receipt of the products, without giving a reason. You may use the Model Cancellation Form attached at the Schedule to these terms (which you can send to us by email or post to the address above) but you do not have to.
2. You have the choice of returning the products via your own means (at your own cost to Hanson Electrical Ltd, Willerby Road, Hull, HU5 5JR), or requesting that we collect them. We will charge you the direct cost to us of collection which is £49.99 per item. We may however choose to reduce the collection charge if you are purchasing another product from us.
3. You have a duty of care while the products are in your possession and we reserve the right to charge you for any damage that may have occurred during this period.
4. We reserve the right to apply re-handling charges for returned items under some circumstances:
- The products received back are 'as new' but incomplete; i.e. missing components and/or accessories.
- Any other handling of the products which has diminished the value of the products e.g. damage or wear and tear. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
5. We will make any refunds due to you as soon as possible and within 14 days of the cancellation date.
MODEL CANCELLATION FORM
To Hanson Electrical, Willerby Road, Hull, Hu5 5JR or by email to email@example.com
I hereby give notice that I cancel my contract of sale of the following products [insert description of the products bought].
Ordered on [insert date]/received on [insert date].
Customer signature (only if this form is completed on paper):
How will it work?
The ODR Platform is an Alternative Dispute Resolution (‘ADR’) procedure conducted entirely online. ADR resolves a complaint without going to court. A neutral third party acts as a referee or mediator between the trader and the consumer who will then suggest or impose a solution or work to bring the parties together to find a solution to the dispute.
The European Commission has promised the ODR Platform to be user-friendly, multilingual and readily available to all with a resolution being reached in 4 steps:
- The consumer completes an online complaint form;
- The complaint is sent to the relevant trader, who proposes an ADR entity to the consumer;
- Once the consumer and trader agree on an ADR entity to handle their dispute, the ODR Platform transfers the complaint to that ADR entity;
- The ADR entity handles the case and reaches an outcome in 90 days.
The ODR platform refers disputes only to ADR entities who are included in the national lists of ADR entities that comply with the binding quality requirements established by the ADR Directive, such as Small Claims Mediation (UK) Ltd.