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Terms & Conditions

Prices and Payment

All the prices and charges are in UK pounds. They include any VAT payable.

The total cost of your order will be the price of the products you order plus any additional services you choose e.g. installation or disposal of old appliance. Please note that any additional services may be chargeable. Please see in store for all charges.

Prices, offers and products are subject to the availability.

IMPORTANT: We try very hard to ensure that all the information in store and on our website is accurate. However, sometimes an error can occur. If an error is brought to our attention regarding the price or description of a product we will try and rectify the error as soon as possible. If you have ordered a product which has an error we will contact you and ask whether you wish to continue with your order at the correct price or cancel.

Delivery and Installation

Delivery is available on most large appliances, see in store for details.

Installation is available in store. (Charges apply)

Installation is available for most large household items but is subject to additional terms and conditions and includes:

Your product unpacked

Product positioned and set up.

Your old appliance MUST be disconnected before we arrive.

Our installation charges are in addition to the charge for the product.

Scrap Collection

We offer to remove your old appliance for an additional charge. (The machine must be disconnected by the customer prior to removal) See in store for more details.

IMPORTANT:  Your old appliance must be empty and fridge freezers fully defrosted.

Refunds and Exchanges

All damages must be notified to us within a reasonable length of time of you receiving the product, we regret we will be unable to offer any refund or allowances on goods which are not notified to us within a reasonable length of time. (Willerby road branch open Sundays 11am – 4pm for notification)

In the event that a customer changes their mind on any in-stock item then we can either exchange or refund the goods (less a charge for recollection) Providing the goods are returned to us within 7 days , unused and unopened in their original packaging.

In the event that the goods have been removed from their original packaging we cannot accept cancellation as all our goods are sold as brand new packaged stock.

Any goods ordered especially for a customer cannot be refunded or exchanged unless they are deemed to be faulty or damaged.

Faulty Goods

If there is a fault with your product within the applicable product guarantee period (normally 12 months from the date of delivery) or other defect with your order, we can arrange a prompt repair with the manufacturers.